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[Webinar] Beyond Theory: Applying Behavioral Science to Experiences Using Customer Journey Maps

Hi, everyone! 

Today I'm sharing a 40-minute or so webinar video about using customer journey maps in combination with behavioral science, with the aim of applying these concepts to real experiences. Aka moving "Beyond Theory" to practical applications. 

You can view or download the slides here, and view the video below. 

Please send any questions you might have to [email protected] Thanks!