Learn what makes your buyers tick👇 

What is Temporal Distortion?

minute read

Quick Definition: Temporal distortion — or time distortion — is changing a person’s perception of time. 

Table of Contents:

  • What is Temporal Distortion?
  • How to Apply Temporal Distortion
  • Temporal Distortion: The Bottom Line

Have you ever walked into a mall or a big-box store — like a Walmart, Target, or IKEA — and found yourself shopping for hours instead of minutes?

For example, if you’ve visited an IKEA warehouse, you might’ve noticed that there are no (working) clocks or windows once you’re inside the store. Most malls have limited skylights and few windows. This exclusion of daylight is an old trick borrowed from casino design. Many casinos don’t have clocks or windows, in the hope that gamblers will lose track of how long they’ve been at the table.

Why? It’s because casinos, malls, and big-box stores want to create a sense of “temporal distortion” for their customers.

What is Temporal Distortion?

Temporal distortion — or time distortion — is changing a person’s perception of time. If you’ve ever been reading or playing a video game and told yourself “I’ll just do this for five minutes” then looked up to see that two hours have passed, you’ve experienced a temporal distortion.

The act of creating an environment that purposely makes it difficult to tell how much time has passed is common in retail and digital design. Having fewer items that remind you how long you’ve been in the store gets people to shop, play, or engage for longer periods of time. Temporal distortion could be considered a deceptive pattern, depending on how addictive or ethical the activity you’re encouraging.

🚀 Learn what makes buyers tick

Join 8k+ of world's best marketers from brands like Disney, Coca-Cola, Google who are learning marketing psychology in <5 mins a week.


How to Apply Temporal Distortion

This principle can be a helpful one, but we need to make sure to apply it ethically. For example, the Venetian casino in Las Vegas, uses Temporal Distortion in an engaging way. Believe it or not, the picture below is part of the casino’s interior, with its ceiling painted with a beautiful blue sky to simulate being outside.

LAS VEGAS USA - OCTOBER 16 2018 The Venetian Resort Hotel Casino Temporal Distortion

Image Source: anderm - stock.adobe.com

This use of temporal distortion creates value for customers — it’s engaging and adds to the immersive concept of a canal in Venice, Italy. The ceiling itself was created with 250 gallons of paint and doesn’t change, but there are shifts in lighting designed to simulate twilight when the sun outside goes down.

If we over-rotate with our application of Temporal Distortion, the Gruen Effect might kick in. This principle describes an intentionally overwhelming environment, so that the moment people enter a store they are totally engrossed. An overstimulating environment causes customers to lost track of time, forget their original reason for going to the shop, and make more impulse purchases.


Temporal Distortion: The Bottom Line

Our environment drives our behavior much more than we realize. And this is especially true when making purchase decisions. If you apply Temporal Distortion, make sure you do so responsibly. Look after your customers’ needs and desires first and resist the temptation to create a purposely overwhelming or manipulative environment.

About the author

Jen Clinehens, MS/MBA

Hi 👋 I'm Jen Clinehens (MS, MBA) the founder and Managing Director of Choice Hacking.

I started Choice Hacking in 2021 to help marketers and entrepreneurs figure out what makes buyers tick, and elevate their work using behavioral science, marketing psychology, and AI.

If you want to learn more, check out links to my newsletter, podcast, YouTube channel and other free resources below 👇


Newsletter

🚀 Learn what makes buyers tick with the free Choice Hacking Ideas newsletter.

Lastest Articles

Podcast

Choice Hacking is a top management podcast in 35+ countries that uses storytelling to bring real-life case studies and psychological principles to life.

Listen & subscribe on Spotify, Apple, Youtube

Books

YouTube Channel