April 30, 2024I am very excited to share my conversation with Earl Cox. Earl is the Chief Strategy Officer Emeritus for the…
February 9, 2024It’s one of the biggest fails in business history - Kmart. You may think you know the story - a…
January 3, 2024It’s one of the biggest fails in business history — Quibi. You may think you know the story: Business royalty raise almost…
November 20, 2023Quick Definition: The Sunk Cost Fallacy says that people are more likely to commit to an activity if they’ve made a…
May 24, 2023What is the Abilene Paradox? The Abilene Paradox: says that we make decisions based on what we THINK everyone else…
May 23, 2023Have you ever tried to introduce something new - like behavioral science, customer experience, or design thinking - into an…
May 9, 2023Quick Definition: The False Consensus Effect describes peoples’ tendency to think that our own beliefs, behaviors, and thoughts are more common…
May 2, 2023Quick Definition: Status Quo Bias says that people prefer to keep things they way they are, because they don’t want to…
April 14, 2023Have you ever been in line at the supermarket and spied a candy bar display near the register? That’s because…
February 6, 2023Quick Definition: In-Group Bias (also called In-Group Favoritism) describes peoples’ tendency to favor those who belong to the same “groups” they…
